Taking Down Samsung’s No Union Policy: The Samsung Electronics Service Union

On July 29th, The International Strategy Center’s Policy and Research Coordinator Dae-Han Song and Communications Coordinator Hwang Jeong Eun met with Sunyoung Kim, the chair of the Samsung Electronic Service Union for the Yeongdeungpo District in Seoul of the Korean Metal Workers Union to talk about the union’s struggle and their trailblazing as the first union recognized by Samsung.

Can you give us a brief background to the Samsung Electronic Service Union?

We started the union because of the harsh working conditions. Sometimes, we might work 12 to 13 hours a day, and still not make the minimum wage. You might come to work on Saturday or Sunday from 8 to 6 PM and come out on the minus. Why? Because you didn’t get paid, but you still had to pay for lunch and gas. You even had to pay for your own training from Samsung. In addition, our work is dangerous, whether it is installing air-conditioning, or climbing a wall, or working with live electricity. Despite these dangers, the company doesn’t provide any safety equipment. We have to wear neckties even when working with moving parts. They force us to wear dress shoes even when working on a roof in the rain. Why? For the sake of maintaining a clean and professional image.

How can a person work 12 to 13 hours a day and not even get paid the minimum wage?

It’s a system based on commission. There is no base pay. You are basically a freelancer. You come in to work, and if there is work you work if there is not then you just stay in the office. However, while a real freelancer can decide whether or not to show up to the office, we have a specified clock in and clock out time. When there is work, we just keep working. In the summer, there’s a lot of work: air conditioning, refrigerators. So, we just keep on working until everything is done. Not only is working such long hours exhausting, it is also exhausting doing so in the summer heat. Sometimes you don’t get home until 12 AM and can’t even rest on the weekends. That’s when we make our money that carry us through the fall, winter, spring when there is little work. In these off seasons we might sometimes just get one or two calls in a day and since we get paid by commission, if we don’t work, we don’t get paid.

You have to at least pull off 5 or 6 jobs a day to make 1.5 million (about $1,500) a month. And that doesn’t include gas, your tools, your training which you have to pay out of pocket. I’ve worked at Samsung Electronics Service for about 15 years. So, in some ways, I am part of the upper echelons of the workers. I made 50 to 60 million won a year on average. So, the pay was enough. I worked hard and worked until late. I also accumulated a lot of know-how and developed relationships with customers. But, I was part of the minority, maybe I fell within the 15 percent of highly skilled and experienced workers. The rest, they are not in the middle, they are all at the bottom. There is no middle in this system. There are those that make a lot and those that don’t make enough. Those on the lower levels make about 20 million a year. That’s why the conditions are so poor.

The commission system pits us against each other. If I finish my work just a little faster, then I can finish two instead of one. The majority don’t have enough steady work. There’s not much one can do, other then parcel out one or two of my assignments to them. The company is unwilling to take responsibility for these workers.

When you are organizing a union, you have to build worker solidarity, but the system itself creates competition among the workers. Did that make it difficult to organize?

If we look at our system, we can see that it breeds selfishness. In the Yeongdeungpo branch, we originally organized 80 workers. But, it collapsed and only 24 members remain. The owner of the service branch planted the seeds of doubt: “Do you really think you can beat Samsung?” “Just do your work properly.” “I’ll give you more work if you quit the union.” “I’ll give you less work if you don’t.” So, 70% of the union members dropped out. When Choi Jong Beom killed himself, it had a huge impact on us. Before, we were just a Kakaotalk (a smartphone messaging application) union, but after his death those of us that remained began to meet in Seoul. So, while there weren’t many of us left, our union grew stronger. While we might be a fraction of what we were in the beginning, we are stronger now than before.

What are your demands?

At first we were demanding that we be made into Samsung regular workers. Samsung was directing us, training us, so it just made sense that we would be working directly under them. Now our demands are just improved working conditions. Being an engineer, fixing things with my hands, was my childhood dream. But, the company only cares about using us to make money. We want Samsung to appreciate and nurture our skills. That means paying us decently. We are asking for a basic wage in addition to the commission. Ultimately, we want to move towards a fixed monthly wage. Workers get stressed not knowing how much they will make in a particular month. Also, we want people’s skill and experience to be acknowledged. Right now, there is no difference given between a one year or a twenty year worker. They are treated as the same. After the collective bargaining, about 50% of our problems have been solved.

Where is the struggle right now?

When we went back to our service centers after concluding an agreement, the owners of the service centers say they will not recognize the union. They refuse to honor it. Under the agreement, if workers bring their receipts for gas, cell phone usage, for their meals, then the owner needs to reimburse them. The owners refuse to recognize this and just say, “We paid for it already. I’m going to keep paying you as I did before.” So, we are struggling against the branch owners. But ultimately, this isn’t about the branch owners, it’s about Samsung who is directing them.

What’s next?

So right now we have about 1,600 Samsung Electronics Service union members. Previously, we had about 6,000. Many left because they are afraid of what the company will do to them. So our focus will be to organize them. It hasn’t yet sunk in, but people around us tell us we should be proud that we, subcontracted workers, broke Samsung’s 76 year union-free history. I think it is these people that stood in solidarity with us that played a huge part in our victory. Many of them are more experienced union organizers, and we are a new union, so these seniors give us guidance on where we should go, how we should organize workers and the non-unionized centers. On August, we are going to organize the non-unionized centers.

Have things improved?

So according to the collective bargain agreement, the company needs to follow the labor laws. That means that if we work over 40 hours a week, we should get overtime. We are supposed to get paid holidays. And as I mentioned before, the company should refund 100% of the costs of gas, parking, equipment, cell phone, and leased cars. We also won a basic 1.2 million won a month wage. But, the best thing is that the owner can’t unilaterally change work policy: he has to negotiate with the union. They can’t just take us for granted. I mean all this should just be the given.

So what’s still missing?

The first thing is that we don’t yet have a 100% fixed wage. The second one is that the collective bargaining agreement contains vague and difficult to understand wording. We are an inexperienced union and because we rushed the negotiations, there is a lot in the contract that is vague and up for interpretation. That’s what we were struggling for in the 40 day occupation at Seocho and what we are fighting for at the branch level now: a more clear collective bargaining agreement.

How can people in Korea or abroad help?

I learned that there are 10 million irregular workers. In the case of Samsung and LG, they are a world class corporation, but in their pursuit of profit they outsource and sub-contract. This wouldn’t be a problem if they paid decent wages and created a stable system. But that’s not the reality. Companies like Samsung are shiny and nice on the outside, but the inside is different. When I tell people about the working conditions that I face, they ask me, “Are you telling me that there are still companies like that?” I want to tell the world about the conditions we face working in these corporations so that we can stop them guard our rights. I want to be a dignified worker that can proudly wear the company logo on my shirt.

Now because of our struggle, those that install internet for SK, or LG U+ they are also awakening to the injustice of their situation. They are realizing how similar and unjust their work is which does not guarantee a basic wage. I want to let those in Korea and abroad know our conditions so that we can improve them.

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